Privacy Policy

Last updated 22.04.2026

Sitehop is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect personal data when you interact with our website (sitehop.com) or our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

Sitehop is the data controller responsible for your personal data

 

Information We Collect

We may collect and process the following categories of personal data.

Information you supply to us

• Name
• Email address
• Phone number
• Billing and payment information
• Any other information you choose to provide

Information we collect automatically

• IP address
• Browser type
• Operating system
• Usage data
• Cookies and similar technologies – see Cookie Policy

 

Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity – to provide products or services you request
• Legitimate interests – to operate, improve and secure our services
• Legal obligation – to comply with applicable laws and regulations
• Consent – for marketing communications and non-essential cookies

How We Use Your Information

We use personal data to:

• Provide and maintain our services
• Process transactions and manage customer relationships
• Respond to enquiries and provide support
• Improve website performance and user experience
• Ensure security of our systems and prevent fraud
• Send marketing communications (where consent has been provided)
• Comply with legal and regulatory obligations

Sharing of Your Information

We may share personal data with:

• Trusted service providers (e.g. hosting, CRM, support platforms)
• Professional advisers (e.g. legal, financial)
• Regulatory authorities where required by law
• Third parties in connection with a business transaction (e.g. merger, acquisition)

All third parties are required to process data securely and in accordance with applicable data protection laws.

 

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

These include access controls, secure systems, and monitoring aligned to our Information Security Management System.

 

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, including:

• Customer data: duration of contract + retention period
• Enquiries: up to 12 months
• Marketing data: until consent is withdrawn

To exercise your rights, contact us at info@sitehop.com

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise your rights, contact: info@sitehop.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on our website

 

Contact Us

For any privacy-related queries, contact:

Sitehop Ltd
Email: info@sitehop.com